There's been a lot of chatter lately about permalinks and URL shortening services. From what I've read, everyone seems to feel that content should never disappear and links should never break. While I appreciate the sentiment, I disagree.
Jason Fried of 37signals wrote a post recently about Get Satisfaction in which he brought up many reasonable and valid points, but in the end, the message was lost in the mob's decision that Get Satisfaction team was comprised of terribly evil people.
Answering feature and support requests consumes a significant portion of my time, but I've found that one simple rule of thumb has been priceless when crafting responses.
Comments: 57 (view/add your own)It was a little over a year ago that I set out to try and turn a few mockups into a full-fledged revenue-generating piece of software. For the most part, it's been a pretty smooth ride, but there have definitely been some lessons learned.